IMPORTANT INFORMATION
- All bookings will require full payment at the time of booking. This can be done via BACS, secure payment link or in the clinic.
- Your first appointment will include a £35 consultation which is redeemable against your booked treatment.
- Waxing is not available for those using Roaccutane or Accutane. It is advisable to refrain from waxing for three months after completing the course of medication.
COURSES
We will be happy to advise you on the benefits of a series of treatments and will assist you in the planning of a personal programme, to suit your individual needs. Courses will expire 6 months from purchase date. Please note that they are non-refundable, non-transferable.
GIFT VOUCHERS
Gift Vouchers are available for any amount of treatment/s of your choice. Gift Vouchers are valid for a period of 6 months from the date of purchase. Please note that they are non-refundable, non-transferable. You may also purchase Gift Vouchers online.
MOBILE PHONES
We endeavour to create an ambience of relaxation and calm for all our clientele to enjoy. With this in mind we respectfully request that all mobile phones be switched off during your visit.
CONSIDERATION
Please arrive in good time for your appointment. The first time you visit Lisa Harris Skin Science, you will be required to have a consultation. Please allow approx. 15 mins – 30 mins for this. No Pets or Babies & Children are allowed in the salon at any time due to liability.
CANCELLATIONS POLICY*
Cancellations or changes to appointments must be advised 24 hours in advance or a late fee will occur.
100% Cancellation Refund within 2 weeks of Appointment
75% Cancellation Refund within 10 days of Appointment
50% Cancellation Refund within 1 week of Appointment
No Refund can be issued within 48 hours of Appointment
Thank you for your consideration
TREATMENT POLICY
Lisa Harris Skin Science cannot guarantee the efficacy and response of any treatment as each individual responds differently to treatments. Many of our treatments require accumulative treatments to achieve desired results and maintenance sessions for long term benefits.
Complaint POLICY
We always try to give the best possible service to our clients, however there may be times where you feel this has not happened and you are entitled to log a complaint. All complaints should be sent via email to: info@lisaharrisskinscience.co.uk. The member of staff who received your complaint will pass the details to the Manager and you will receive a response within 48 hours to notify you that an investigation of the matter is under way. During the course of the investigation we may require you to come in for a meeting to discuss further and find a resolution. Alternatively you will receive an official response to your complaint within 7 working days from the Manger after reviewing your case.
